Privacy Policy

Your privacy matters to us. At Her's by Bakhoobi, we are committed to protecting the personal information you share with us when you browse our website, place an order, or subscribe to our newsletter. This Privacy Policy explains what we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and delivery address provided at checkout or sign-up.
• Order information — details of the chudiyas, kadas, or sets you purchase, including size preferences and special requests.
• Payment information — we do not store card details. Payments are processed securely by third-party gateways (e.g., Razorpay).
• Usage data — pages visited, time spent on the site, browser type, and IP address collected via cookies and analytics tools.
• Communications — emails or messages you send us, including enquiries and feedback.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders and send shipping updates.
• Respond to your questions, requests, and feedback.
• Send you newsletters, new collection announcements, and offers — only with your consent.
• Improve our website and personalise your shopping experience.
• Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We share information only with:

• Logistics partners — to deliver your orders.
• Payment processors — to complete your transaction securely.
• Analytics services — such as Google Analytics, in anonymised form.

4. Cookies

We use essential cookies to keep your cart working and optional cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may limit some site features.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes above, or as required by law. Order records are kept for a minimum of three years for accounting purposes.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications at any time (use the unsubscribe link in any email).
• Lodge a complaint with the relevant data protection authority.

7. Security

We use industry-standard security measures to protect your data. However, no online transmission is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorised access.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from minors.

9. Changes to this Policy

We may update this policy from time to time. Any significant changes will be communicated via email or a prominent notice on our website.

10. Contact Us

For any privacy-related questions, please email us at hello@hers.bakhoobi.in